Top Stories



Is Corporate Hoarding the CRM Goodies?

September 28th, 2004

Store managers are starting to complain that their data-collection efforts are baring fruit, says Evan Schuman, but they're not being allowed to eat any of it. It's a common complaint within retail circles. Read more...


Overblown RFID Privacy Fears Still Merit Attention

September 19th, 2004

As RFID stories start appearing in the consumer media and on the television network news shows, we're starting to hear the same death and despair stories that were all the rage when the consumer media first discovered the Web. My personal favorites were the early stories of shock when a reporter found out that government computers had pornographic images on them. That sounded pretty bad, until you realized that it was simply an Internet server that has Usenet newsgroups on it. Read more...


Startup Rolls Out RFID Transition Tool

September 15th, 2004

As the industry slowly moves ahead with RFID integration, one of the critical issues has been the need for retailers to seamlessly work with both bar-code and RFID readers. It's difficult enough for 20-year-old point-of-sale devices to handle RFID, let alone handle RFID while still working with bar-code devices. Read more...


RFID to Be Served 7-Eleven Style

September 11th, 2004

A dairy truck driver pulls up to a 7-Eleven convenience store and is preparing to deliver crates of milk when the store manager greets him.

"Hold on a moment," the manager says, as he looks at an RFID readout on his PDA. "These crates over here are bad." Read more...


Pity the Retail IT Pioneer

September 3rd, 2004

Historically, the two most difficult technology decisions involve migration. Put simply: when to get into a technology/platform and when to get out. A senior Best Buy executive gave a much needed reminder that while exit/entrance issues get all the headlines, it's the detail-ridden implementation/execution issues that usually decide success or failure. Read more...

Best Buy Taking Baby Steps to Full RFID

September 2nd, 2004

Best Buy has gone public with its RFID plans, pledging to move all of its major suppliers to start delivering RFID-compliant tags for all product cases and pallets by Jan. 2, 2006. The deadline for those suppliers to support all product cases and pallets is May 2007.

But the $25 billion Fortune 100 retailer said this rollout was being done at a relatively relaxed pace. "This is going to be a 'go slow to go fast' move," said Bob Willett, executive vice president of operations for Best Buy. "We've barely got our feet in the water." Read more...

Survey: Linux Has Long Way to Go in Retail

August 27th, 2004

Linux penetration into retail isn't nearly as significant as commonly believed, according to a study from industry analyst firm Venture Development Corp. (VDC). "There's a lot of talk, a lot of news around Linux and a lot of hype," said Mike Liard, senior analyst at VDC and a co-author of the report. Read more...

In Retail, Can A Shrink Shrink Shrink?

August 27th, 2004

In retail technology today, security is a chief concern, and CIOs are exploring any and all options—including a psychological approach for weeding out would-be thieves.

No issue generates as much concern—if not outright panic—as does security.Read more...

Integrated Device Could Ease RFID Processing

August 10th, 2004

A large French electrical equipment supplier introduced a way for suppliers to more seamlessly integrate RFID capabilities into existing equipment, which could lessen the supplier burden and possibly accelerate and broaden RFID adoption. TCP Open, the approach unveiled by $9 billion Schneider Electric, allows a supplier's PLC (programmable logic controller) automation systems to communicate directly with various third-party TCP devices, including radio frequency tag readers, printers, bar-code readers and other PLCs. Read more...

Intelligent Cart Brings ‘Jetsons’-Style Shopping

August 5th, 2004

Envision opening a refrigerator, making a tuna-fish sandwich and using the last of the mayonnaise. You scan the empty jar on the freezer door for two seconds and then recycle the sticky jar.

Three days later, you walk into your local grocery store and grab a cart, which displays a list of everything you need. Some of the items came from a list you e-mailed to your store, others are things the cart thinks you're probably out of (you haven't purchased milk in two weeks and your last portion had an expiration date of eight days ago), and some are things that your refrigerator told your shopping cart about. Read more...

Payment Technology Strategies

February 1st, 2003
Penned a piece for the Retail Executive Digest supplement to Retail Information Systems (RIS) News about how retailers are looking very differently at cash, credit card and check transactions.Read more...


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