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Twitter Preparing Geofencing Retail Ads For The Holidays—And You’ll Be Giving A Lot More Than You’ll Receive

Written by Evan Schuman
June 26th, 2013

Just in time for the holidays, Twitter will unveil a retail program where it will deliver geo-targeted messages to shoppers as they approach specific latitudes and longitudes, according to a report in Ad Age. Although the idea of letting Twitter blast anyone with 15 percent off coupons when they get within eyeshot of your store is pleasant enough, retailers might easily find themselves giving more than they receive—a lot more.

What is being given up is data, but this isn’t referring to the limiters your team will give to Twitter (“we want 18-24 year old women who have Tweeted about clothing in the prior 96 hours and who are nearing our store between 9 AM and 10 PM”). The data at risk are the responses.

Let’s say you broadcast these discount messages to 4,000 proximity shoppers and 300 react, 250 download the coupon and 86 redeem the coupon. You won’t be the only one saving those 86 names in the “nice” list, the one that you’ll want to check a lot more than twice. So will Twitter.

And Twitter is likely to share those enhanced names with others, albeit at a much higher

price. They are your customer and you paid for that contact. And yet it will be Twitter who be selling it at that higher price—and quite likely to a direct rival who would kill for shoppers who are confirmed to like your store.

It gets worse. Now your rival knows what this shopper redeemed and when, but also the time she replied to that Tweet. You’ve wrapped up your customer very nicely for your rival.

Alternatively, you could do your own geolocation campaigns using your app—and keep all of that data where it belongs. Working with Twitter and Facebook and Google are going to be the hot tickets this holiday season and they’ll gladly do all of the heavy lifting for you. And, yes, that will be a mischievous twinkle in their eye.


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