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Netflix Site Hit By “Persistent And Mysterious Technical Glitch”

Written by Evan Schuman
August 15th, 2008

A “persistent and mysterious technical glitch” has severely disrupted business operations at the massive online film rental site Netflix, “potentially affecting millions of its customers,” according to this story in The San Jose Mercury News.(UPDATE: ValleyWag is reporting that the outage happened “because of massive database corruption in their Oracle cluster caused by a botched upgrade”)

The company was unable to ship any DVDs to its customers on Tuesday (Aug. 12), managed only some deliveries Wednesday and said it again was forced to halt shipments for much of the day Thursday, said Netflix spokesman Steve Swasey. A company-issued blog post warned that “the issues we’ve faced over the last several days have been significant and there’s no guarantee at this point that our shipping operations will be fully restored by tomorrow.” The story said that the note did not identify the cause of the problem and Swasey previously said Netflix executives were having trouble isolating it.

Posted in E-Commerce, IT Strategy/Industry
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One Comment | Read Netflix Site Hit By “Persistent And Mysterious Technical Glitch”

  1. jason Says:
    August 25th, 2008 at 5:28 pm

    Maybe if they used people that had a clue, rather then executives, they might have better luck isolating the trouble.

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