2:00 PM EDT 10/8/2010
The Coming Digital Sign Blitz: Help or Horror?
Retail Realities: The Day May Come When Suppliers Pay for Digital Signs at Retailers
3:00 PM EDT 10/1/2010
Canada Delays Ultra-Secure Payment Card System
Retail Realities: Canada’s Move to Chip-and-PIN Still Nagged by High Glitch Rates
8:00 PM EDT 9/24/2010
Maine Supreme Court: Consumers’ Time not Valued
Retail Realities: The Unanimous Decision Is a Very Temporary Piece of Good News for Retailers
6:19 AM EDT 9/17/2010
Sears’ Web Goof: 5 Million Customers Blocked
Retail Realities: The Accident Was a Surprise at the End of Another Site Makeover
1:30 PM EDT 9/3/2010
Could Chat Transcripts Be Security Minefields?
Retail Realities: Security Concerns Over Rite-Aid and Walgreens Idea for Pharmacist Chat
2:30 AM EDT 8/13/2010
Next From Apple: A Privacy Nightmare?
Retail Realities: Apple Envisions Taking Secret Pictures-and Recordings-of People Using Their Phones
1:00 AM EDT 8/20/2010
Data Breach Pits Police Against Processor
Retail Realities: Is Saying You’re Blameless Too Early a Bad Idea? (Hint: Yes, It Is)
2:30 AM EDT 8/13/2010
Walgreens And Rite-Aid: Dueling Chat Strategies
Retail Realities: Pharmacies Divided On Safest Way to Offer Chats with Pharmacists
2:30 AM EDT 8/6/2010
Another Bump in the Mobile Payment Road
Retail Realities: The Move to Shift Mobile Payments to Carriers is a Good One, but Politics Doom It
12:00 PM EDT 7/30/2010
Down For 8 Days: American Eagle’s Site Disaster
Retail Realities: One of the Longest Site Outages Ever Hit a Multi-Billion-Dollar Retailer
11:30 AM EDT 7/23/2010
Check Your Bill Next Time the Register Rings
Retail Realities: Technology to Automate Pricing Ringing Up More Errors Than Ever
1:00 AM EDT 7/16/2010
When Thinking Mobile, Think Inside Vs. Outside
Retail Realities: What Works Inside a Store May Fall Flat Once You Step Outside
1:30 AM EDT 7/10/2010
The Spy Who Shopped Me
Retail Realities: When Retailers Let Their Web Sites Transmit Secret Messages, We Should Ask Why
1:30 PM EDT 6/25/2010
An Ice Cream Machine That Measures Smiles
Retail Realities: Unilever’s Testing a Vending Machine That Takes Smiles As Payment
12:30 PM EDT 6/18/2010
Microsoft’s Catch-22 in Mobile Commerce
Retail Realities: For Impatient Consumers, Smartphone Services Remain a Work in Progress
10:30 AM EDT 6/11/2010
The Paradox Posed by Mobile Commerce
Retail Realities: As Retailers Jump on Board, They Discover the Downside of Popularity
12:05 PM EDT 6/4/2010
Time To Stop Mailing Fully-Activated Gift Cards?
Retail Realities: People Have Stopped Mailing Twenty-Dollar Bills in the Mail. To a Thief, a Gift Card is Even Better
11:30 AM EDT 5/28/2010
Secure Credit Cards: Still a Pipedream?
Retail Realities: What Will It Take To Make Chip-and-PIN Happen In The U.S.?
9:30 AM EDT 5/21/2010
Will Wal-Mart TV Cry When Your Team Loses?
Retail Realities: World’s Largest Retailer Exploring In-Store Video Ads That Change With The Weather, Sports Scores
11:00 AM EDT 5/14/2010
Their Security Holes, Your Money
Retail Realities: How Glitches Let Strangers Tap Cash From Your Shopper Gift Cards
5:00 AM EDT 5/7/2010
The Web’s Achilles Heel
Retail Realities: Try Searching For Anything Small And Specific
9:45 PM EDT 4/29/2010
Announce A Data Breach And Say It’s No Big Deal?
Retail Realities: When a Web Site Started Accidentally Posting Customer Payment Card Numbers,Things Went From Bad to Worse
1:00 AM EDT 4/23/2010
Amazon Bid to Make an (Expensive) Privacy Point
Retail Realities: Battling Over Online Sales Tax, the E-Commerce Giant Gets Personal
11:00 AM EDT 4/16/2010
Consumers Changing Attitude Toward Web Savings
Retail Realities: Having Different Web/In-Store Prices Is No Longer A Big Deal
1:00 PM EDT 4/9/2010
Get Ready for the Mobile Payments Era
Retail Realities: You May Soon Buy Your Coffee – and a Refrigerator to Store the Milk – From Your Phone
11:31 AM EDT 4/2/2010
Flawed Assumptions in the Albert Gonzalez Case
Retail Realities: Whether it’s Stock Pricing, Consumer Apathy or Retail Cynicism, Lawyers Were Getting it Wrong
12:00 PM EDT 3/26/2010
Amazon to Limit E-Mail Among Customers
Retail Realities: Setting Up Online Shopping Communities is Great, but Some Retailers are Getting Nervous
11:00 AM EDT 3/19/2010
Cyberthieves Discover Bluetooth
Retail Realities: The Target is Gas Station Credit Card Data and the Bad Guys Are Getting Savvy
9:30 AM EST 3/12/2010
Why Let eBay Have All The Fun?
Retail Realities: Best Buy Borrows a Page from the Giant Internet Retailer
3:00 PM EST 3/5/2010
FTC: Web Site Security Seals Are Lies
Retail Realities: The Federal Trade Commission Proved What Most Suspected: There’s Nothing Behind Those Seals
12:54 PM EST 2/26/2010
Target Thinks Little Bribe Will Do Wonders
Retail Realities: Target Is Getting Serious About Discounts for One Card Type: Its Own
9:30 AM EST 2/19/2010
Will Retail Ever ‘Get’ Mobile Computing?
Retail Realities: Too Many Retailers Still Believe Mobile Technology is a Very Temporary Point of Convenience
9:17 AM EST 2/12/2010
Saks Doing The Robotic Web
Retail Realities: What Can 700 Ultra-Strong Robots Do? Saks Fifth Avenue is Trying to Find Out
10:00 AM EST 2/5/2010
How Slow Can Mobile Sites Go?
Retail Realities: Best Buy Does OK, Costco Tanks. Can’t Anyone Do a Good Mobile Site Anymore?
5:00 PM EST 1/29/2010
Talk, Talk, Talk about Computer Security
Retail Realities: CEOs Still Have Not Internalized the Importance of Computer Security
1:30 AM EST 1/22/2010
The Mobile Triple Threat
Retail Realities: Retailers Now Realize they Need to Support Three Distinct Mobile Strategies
5:00 AM EST 1/8/2010
`IT’ Must Learn To Be Comfortable Failing
Retail Realities: Take it from McDonald’s CIO: Retailers Must Learn to “Fail Really Small”
5:00 AM EST 1/8/2010
Analysis: Best Buy Wrestles with Ethics
Retail Realities – Chief Ethics Officer Helps Managers Think Beyond Immediate Profits
12:00 PM EST 12/19/2009
7-Eleven Mobile, Ethics Questions
Retail Realities:In A Test Of Mobile Coupons, The Convenience Chain Finds Underage Consumer Sensitivities
3:30 PM EST 12/11/2009
Retailer Wants Breach Kept Secret
Retail Realities: Major Chain Wants Court To Protect Its “Dignity,” Keep Shareholders In The Dark
9:30 AM EST 12/4/2009
Google’s Clout Causing Retailers To Fret
Retail Realities: The Slower A Retailer’s site, The Lower Its Google Ranking
12:30 PM EST 11/28/2009
Bargains Despite Black Friday Gloom
Retail Realities: A Weak Economy-Coupled With Strong Online Sales Growth-Means That Opportunity Awaits
3:30 PM EST 11/20/2009
Bid Farewell To Coupon Clipping?
Retail Realities: That Quaint Money-Saving Practice Is Fading As Consumers Increasingly Opt For High Tech
10:30 AM EST 11/13/2009
Clock Winding Down On Patent Scams?
Retail Realities: Supreme Court Seems Ready To Snuff Out Frivolous Patent Applications
9:30 AM EST 11/6/2009
Will E-Commerce Catch The Flu?
Retail Realities: A GAO Report Paints A Nightmare Scenario, But Is It Realistic?
7:30 AM EDT 10/30/2009
Going Back In Technological Time
Retail Realities: After A Data Breach, One Retailer Got Off The Grid
10:00 AM EDT 10/23/2009
Behind The ‘Governator’s’ Surprise Veto
Retail Realities: California Governor, No Fan Of Data Breach Rules, Delivers Thumbs Down Decision
1:00 PM EDT 10/16/2009
Open Season For Retail Cyber Thieves?
Retail Realities: New Questions As Details Of Past Retail Data Breaches Come To Light
2:00 AM EDT 10/9/2009
Holiday Hints: Sales Down, Crashes Up
Retail Realities: The Economy Will Impact Sales, But Mobile Is Going To Rewrite Everything Else
1:30 PM EDT 10/2/2009
Starbucks’ Mobile App Can’t Buy Anything
Retail Realities: Starbucks’ iPhone Application Is Beautiful, Stable and Virtually Worthless
10:30 AM EDT 9/18/2009
New Privacy Question For Social Networks
Retail Realities: New Technology Lets Retail Sites Siphon Off Names Of Friends And Contacts Without So Much As a Password
10:30 AM EDT 9/11/2009
New Hurdle For Mobile Commerce: Success?
Retail Realities: Companies Are About To Find Out It’s A Double-Edged Sword
10:30 AM EDT 9/4/2009
Is E-Commerce Due For Cosmetic Makeover?
Retail Realities: Demands Of Makeup Retailers Sparks New Use Of Interactive Tech
2:00 PM EDT 8/28/2009
A Cyberthief Conundrum For The Cops
Retail Realities: Is The Hacker Detained by the Feds A Master Criminal Or Pawn In A Larger Scheme?
3:00 AM EDT 8/14/2009
Phone Shopping? Not Any Time Soon
Retail Realities: Phone Sales Soaring But Mobile-Commerce Just Can’t Seem To Make A Connection
3:00 AM EDT 8/14/2009
Retail Versus Privacy: New Questions
Retail Realities: To Protect Privacy, A Retailer First Must Understand It. Does Wal-Mart?
5:30 AM EDT 8/7/2009
When Thieves Order Off The Menu
Retail Realities: A Glitch In The System Threatens To Become A Huge Problem, Especially With Fast-Food Chains
7:00 AM EDT 7/31/2009
Data Breach Bill’s Flawed Assumptions
Retail Realities: Sen.Patrick Leahy’s Data Breach Bill Likely To Boomerang
7:30 PM EDT 7/24/2009
The Credit Card Reform Backlash
Retail Realities: Bottom Line Is That You’ll Be Feeling The Pinch
7:30 AM EDT 7/17/2009
When States Attack, Retailers Relax
After 41 Attorneys General Tried To Punish $19 billion retailer TJX, Guess Who Came Out On Top? (Trick Question Alert)
7:00 AM EDT 7/10/2009
Trusting Wal-Mart to do the Right Thing
Retail Realities: How Data from a Wal-Mart Test May Wind Up Determining How Consumer Information Gets Used
10:00 AM EDT 6/26/2009
An E-Commerce Survival Plan
Retail Realities: In A Recession, E-Commerce Needs To Start Listening To Consumers
7:30 AM EDT 6/19/2009
The License Plate Loyalty Card
Retail Realities: A Science Fiction Scenario Is About To Come True
11:30 PM EDT 6/16/2009
Still Trust Your Web Site? Don’t
Retail Realities: Is A Product In-Stock? The Web Site May Have No Clue
3:30 AM EDT 6/5/2009
Beyond Ice Cream And Hamburgers
Retail Realities: Dairy Queen’s Bold Mobile Coupon Experiment With RFID
12:30 PM EDT 6/1/2009
Does Data Impose A Duty?
Retail Realities: A Case Involving Lead And Childrens’ Necklaces Heads To Court
12:30 PM EDT 6/1/2009
Credit Cards’ Unintended Security Hole
Retail Realities: Why Zero Liability Programs Are a Wonderfully Early Holiday Gift to Cyber Thieves Everywhere
2:00 AM EDT 5/22/2009
The Diabolical Duplicate Debit Debacle
Retail Realities: How A Debit Card Glitch Can Turn You Into An Inadvertent Debtor
Cards issued by European banks when used online cross border don't usually support AVS checks. So, when a European card is used with a billing address that's in the US, an ecom merchant wouldn't necessarily know that the shipping zip code doesn't match the billing code.
-Marc
