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One Cynical Retailer’s Definition Of An Internal IT Client

Written by Evan Schuman
June 30th, 2011

One retail IT line that is too cynical to not share: In an unrelated interview, a senior IT manager discussed working with certain internal clients—business unit heads who had, until recently, been just colleagues.

What’s the difference, he was asked, between a colleague and an internal client? “Simple,” he said. “An internal client is a colleague who’s had his reasonability removed.”

Posted in CRM, E-Commerce, In-Store, IT Strategy/Industry, Mobile/Wireless/Contactless, Payment Systems, RFID, Security/Fraud, Social Networks, Software, Supply Chain
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