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Is Starbucks’ Continuing Traffic Plunge Payback For Web Weakness?

Written by Evan Schuman
April 24th, 2008

Starbucks on April 23 cut back its financial projections for the year, citing continuing declines in its store traffic, especially in California and Florida. This is announced just a few weeks after Starbucks said it would shake up its Web presence.

But as we’ve noted before, Starbucks has always had an unusually weak Web presence, especially for a chain that for years dominated social networking buzz among younger consumers long before MySpace, Facebook or YouTube were factors. Is this the price that must be paid for years of Web neglect? Could an enthusiastic Web site have helped in-store sales?

Posted in CRM, E-Commerce
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