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Racial Slur Programmed Into POS At Genesco Store

Written by Evan Schuman
October 23rd, 2008

Genesco, which owns more than 2,000 stores operating as nine different chains including Johnston & Murphy, Dockers and Journeys, learned this week how POS receipt customization can be remarkably dangerous.

Seems that an associate programmed a series of options for a cashier to choose when identifying the customer. One of the choices programmed? “Dumb Ni**er.” Yes, the forbidden racial slur, and a 22-year-old Missouri man found it printed on his receipt at a Journeys. There’s a nice story about the incident on ABCNews.com and the video link shows much more detail. Doesn’t a manager check these things? And if it was approved, that store has a lot of explaining to do.

Posted in IT Strategy/Industry, Payment Systems
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