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Best Buy Using IT To Try And Limit Geek Squad Snooping

Written by Evan Schuman
May 2nd, 2008

With a privacy invasion trial about to begin, Best Buy’s IT department will be conducting more frequent remote audits of the chain’s Geek Squad tech support department.

“Using powerful mainframes at Best Buy’s headquarters in Richfield, the company now scans several hundred Geek Squad computers each night to see if customer data is stored appropriately,” said a story in the May 1 edition of the Minneapolis Star-Tribune. “Previously, these audits were done only several times a year.” Best Buy is also setting up a system where customer files can only be viewed by the file names, without personal content. In addition, the retailer has now banned thumb drives by its Geek Squad technicians.

Posted in IT Strategy/Industry, Security/Fraud
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