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Does A Vendor Suddenly Consider Hannaford Not Pretty Enough To Tout?

Written by Evan Schuman
March 21st, 2008

In a delicious game of “Now You See It. Now You Don’t,” a security vendor called Rapid7 had proudly told the world that Hannaford was a key customer. But when Hannaford’s breach was announced this week, all references to Hannaford quickly disappeared. And then reappeared. Company officials then stumbled over each other, offering contradictory explanations for it all.

The changing official explanations was deliciously chronicled by NetworkWorld. But the gold medal award for illustrating the actual disappearing acts with wonderfully annotated screen captures goes to the Attrition.org site. If you want ideas on how to not handle a perception crisis, you’ve got to read them both.

Posted in IT Strategy/Industry, Payment Systems, Security/Fraud
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