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Is Isis Mobile Payment Alliance More Like Icarus? Bad Assumptions Could Cause It To Fireball
In the U.S., a more combative approach is playing out, with the Isis joint venture (Verizon Wireless, AT&T and T-Mobile) aiming to go head to head with the major card networks.
The operator collective, along with Discover Financial Services and Barclaycard U.S., plans to bring NFC handsets to market that will directly compete with MasterCard and Visa for point of sale transactions. Should outsiders wish to provide virtual cards that would reside on the Isis Secure Element, they will have to negotiate with the Isis consortium for access. For a price.
But the actions of the French NFC developer, a company called Inside Secure, complicates matters. Its platform effectively bypasses the mobile carrier’s control of a single secure element within a handset. Instead, it supports multiple secure elements that could be embedded by handset manufacturers or provided by third parties as add-ons like external memory cards.
What’s more, OpenNFC allows these third parties to also access the handset NFC capabilities to perform transactions such as mobile payments. So, whereas before card networks such as Visa and MasterCard may have been blocked by Isis from accessing NFC phones, they may now be able to bypass them on the very same devices.
So, retailers, what are the operators likely to do about this? They could prohibit handsets on their network with any additional form of Secure Element, which could be somewhat tricky if, for instance, Apple decided to place an additional Secure Element in the iPhone 5 (no thank you, Mr. Jobs, I will not stock your cash cow).
Or the operators could attempt to control the penetration of OpenNFC among handset portfolios, which could also be somewhat hard to police given that this is an open standard already available for Android, Java, Linux and Windows operating systems. Expect Blackberry and Apple’s iOS to soon be added to the roster.
Or they could recognize that they are in a position where they are once again faced with disintermediation and work with stakeholders to encourage a collaborative approach. At this time, the path taken by Orange in France to work harmoniously with existing payment service providers is likely to garner greater favor than the Isis venture that aims to block them.
Is Isis destined to crash and burn? From the very outset, the initiative has been ambitious to say the least: a consortium of mobile operators bringing an unfamiliar technology to merchants and consumers, creating a new payment brand and going head to head with companies that have had decades of experience in quickly and securely facilitating payment transactions around the globe.
The one major strategic advantage operators had—device ownership—could now be used against them. So, is it too late for Isis to work collaboratively with MasterCard and Visa?
It may be the best option for Isis if SecureNFC becomes commonplace. It would provide an open platform and access to the SIM as Secure Element, saving the card networks from having to work with handset vendors or other third parties to provide alternate Secure Elements for handsets.
If Isis doesn’t work with the card networks, then they can simply cut out the middleman—a move the networks could now make anyway. Ultimately, the success of Isis will come down to articulating a viable alternative to retailers by offering a significant discount on transaction processing fees. Retailers will need to be convinced that Isis is as robust as existing card payment networks but with enhanced cost savings and loyalty initiatives. Differentiation based purely on a new form factor will simply not be enough.
Please reach out to me and share your thoughts.
March 8th, 2011 at 9:48 am
Hi Nick,
Very insightful, and a real eye opener. If Isis is going to be successful, it will have to be because it delivers value to both retailers and customers. And it looks like the competition may be coming from many new directions.
Greg
March 8th, 2011 at 11:54 am
Exactly, Greg. It needs to be more than just a payments vehicle since that alone is hardly exciting for consumers or merchants. Isis, to their credit, is working very hard on the customer engagement component with coupons and promotions. This could be where they make some headway. They need to be fast though – the ecosystem is evolving very quickly…
March 9th, 2011 at 8:14 pm
Nick,
You mentioned SIM based solutions a couple of times in the article. Can Isis really pursue a SIM based solution considering Verizon phones are CDMA based and do not use SIM cards?
March 9th, 2011 at 9:11 pm
Good point John. Unlike AT&T and T-Mobile, the Verizon NFC devices will not have a SIM as the SE, but will likely have an embedded SE placed in the handsets at an OEM level. The common factor between all three MNOs, regardless of CDMA or GSM network, is the intended total control of a single SE within their handsets. For further reading, check out this GSMA article…
http://www.mobilemoneyexchange.org/Discussions/smart-cards-need-smart-phones