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Paperless Receipts Column Stirs Up Comment Controversy

Written by Evan Schuman
May 9th, 2010

Last week, Todd Michaud’s column spoke of getting rid of paper receipts. It seems that suggestion struck a bit of a nerve with readers, many of whom had rather intense reactions, at least according to their posted comments.

Questions and comments about everything from the role of smartphones, proving warranties with dead-tree innards, letting customers leave the store confident they won’t be hassled by security and the loss of ad revenue from the back of receipts to handling expense reports that still demand original receipts flooded the comment box. We had some very interesting exchanges. Typically, readers don’t go back to the stories after they read them. So when especially interesting comments are posted on a story days later, this related story is the only way we can tell our readers about it. Please check ’em out, if you’re interested.

Posted in In-Store, Payment Systems, Security/Fraud, Software
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