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Wal-Mart: “It’s Time For Chip-And-PIN In The U.S.”
Another concern that Wal-Mart—and others—have raised is the security weakest link belief. In essence, that belief argues that cyberthieves will start to shy away from countries using EMV and move more of that fraud to the more easily defrauded mag-stripe cards. That possibility coupled with the deep pockets of the U.S., and America could become even more of a fraud target—unless the U.S. adopts Chip-and-PIN.
Henry commented on that trend when answering a question about the U.S. Senate’s efforts this week to pass financial regulatory legislation that is supported by retail lobbyists and strongly opposed by lobbyists representing the card brands. Part of the bill would add government oversight—and presumably restrictions—on the interchange rates charged to retailers.
Henry said he believed the interchange reform bill, if made into law, would actually help EMV get adopted in the U.S. because it will give the card brands a strong financial incentive. “I think it will push toward the technology because it is more secure. [Card brands] won’t be able to push the fraud expense into the merchants.” It’s not clear that the bill, if made into law, would prevent those fraud expenses. But it’s likely the government oversight would make such charges more difficult.
For the moment, Wal-Mart doesn’t accept EMV (in the U.S.), contactless payment nor, for that matter, loyalty cards. Henry was asked why his chain does not currently accept contactless.
“A business case hasn’t been made yet to make [contactless] interesting to us,” he said. “When the business model is right, we are more than willing to move forward.”
Another participant on Henry’s panel was Richard Mader, the executive director of the National Retail Federation’s (NRF) Association for Retail Technology Standards (ARTS). Mader agreed with Wal-Mart that retailers need to go to an EMV approach, but he said how exactly to get there is less clear.
“Retailers need a clear roadmap. What is the right path?” Mader asked. “Is it going to be associated with mobile? Perhaps existing cards with PIN so you don’t have to change everything?”
It seems clear now that the U.S. will eventually make the move to EMV. When Wal-Mart and even a few of the other largest chains insist on the move, there’s little that can be done to stop it. But even then, it’s going to take years to make the transition. Like so many other elements of security technology, there’s a fine chance that EMV protections—such as they are—may be obsolete by the time the U.S. completes the move.
Still, it’s the better choice for security and convenience, and the sooner retailers start down that path, the better. And if one chain will lead that movement, no one is better than Wal-Mart. After all, when you have $405 billion in annual sales, you somehow tend to always get the last word.
May 20th, 2010 at 9:24 am
Jamie is right that the U.S. has lagged in shoring up card security. For most merchants, it’s a chicken or egg question. The incentive for retailers not quite as big as WMT to invest in another round of hardware upgrades will be lower costs and lower charge-backs. But, why invest if no cards exist.
May 20th, 2010 at 9:26 am
It is amazing how often the US lags behind Europe in many tech issues
May 20th, 2010 at 12:27 pm
Retailers are often the most rational technology buyers around. They recognize the marginal benefits of technology and are not willing to spend money on it just because “it’s cool”. Since computers have been around for quite a while now, it is not the technology that is going to take a retailer to the next level, rather it will be how well their organization adopts technology. If the people really learn how to get all they can from the tools they’re given, the marginal improvement that can come from new technology is often minor. It is the added staff training and the emphasis of management that gets the greater return. Of course, the technology vendor will be quick to take credit.
The one exception to all this might be in the payments process. This is where technology can truly make a difference. Just as it takes staff some time to learn it, thieves need time to learn how to circumvent new payment systems. In this case it might just make sense to use new technology merely for the sake of using it. It could also merely mean the retailer attracts a smarter thief.
May 21st, 2010 at 1:05 pm
The technology is already there. We have debit cards, they can use the same technology for credit cards. It’s all BS. I don’t understand why the credit card companies have delayed this security feature for so many years. And now with Identity theft on the rise, all the more reason to implement this globally.
May 21st, 2010 at 3:26 pm
US is waaay behind in so many areas, not only in EMV but also other technological advances such as during tax times.
In some countries, during tax time, all you have to do is (assuming you’ve already applied for your government ID card with chip), you then purchase a nominal IC reader which can only be obtained from a government agency which you can plug into any computer Internet ready with USB connector.
Download current year’s electronic tax form, plug in your ID card with IC chip; confirm on screen info (it will auto download all your reported income by various companies that you worked for during the year and any other reported income by banks, investment firms, etc) a few clicks later, you’re done. Your tax has been filed.