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Inspections Should Be A Standard For Any New CIO

May 30th, 2012

Although it leaves the housing analogy, two other areas that should be included in an IT inspection are the people and the budget. I would argue that the people are the most important part when taking on a team. Are the people on the team qualified and experienced to do the roles they are currently assigned? (Assuming they are is a grave mistake.) Are there documented and clearly defined roles and responsibilities for each team member? Is the team organized around function and technology expertise or around the team members themselves? (We needed to promote Jim so he didn’t leave, but we didn’t have an open spot so we made one up.) Will you have the ability to make dramatic changes to the team, or are there sacred cows? (Jim is the CEO’s nephew.) All of this should be part of the IT inspection.

Note: Most old-school IT people do not place a lot of importance on the datacenter or, in some cases, the server room. I’ve seen many people wrongly think that it’s just some air conditioning and a bunch of blinking lights (if you’ve seen one, you’ve seen them all). However, from my experience, this is one of the best “tells” about an IT team that you can get during an interview. You can learn a lot about a team just by looking at a cabling job in a server room. If the room is sloppy or the cables are strewn, you are most likely looking at a sloppy team. It is a great visual cue as to how tight a ship is run.

Lastly, what about the budget? Even if the company leadership is open and upfront about the problems that you will face in the role, will you have the dollars necessary to correct the situation? I would personally take a guaranteed budget over guaranteed compensation any day of the week. What is the trend of IT spending over the past five years and what, if any, events have impacted it? What percentage of the budget goes toward supporting the existing systems versus new development? As things move to cloud-based services, has the budget progressed, too, by moving traditional capital items to expenses?

I understand that sometimes it is about getting a job and a paycheck and that sometimes it’s about feeding your family. But sometimes it’s about making that next step in your career. The answer to the questions I have outlined here can easily make the difference between two years on the job and 10 years. Even if you can’t get a full third-party audit done of the environment, you should try to get as much of this information as possible yourself during the interview process. Just like buying a new house, don’t get seduced by a great brand or a great executive team. Just like a house that is staged to sell, you have to take a much deeper look before you invest yourself in an opportunity.

What do you think? If you disagree (or even, heaven forbid, agree), please comment below or send me a private message. Or check out the Twitter discussion on @todd_michaud.


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