advertisement
advertisement

Google’s Retail Change, From Free To Paid, Is Rightfully Scaring A Lot Of Merchants

Written by Evan Schuman
June 7th, 2012

Given Google’s strong dominance in the search world, coupled with the huge amount of E-tail business that comes in via Web searches, it’s understandable that whenever Google tinkers with anything that might possibly or perhaps could impact that traffic, retailers get nervous.

Well, Google is preparing some major changes to a relatively small merchant area of its site. The fear is that, despite whatever assurances Google offers, the Domino Effect of this decision will impact Google’s main search listings. And where Google goes, Bing and Yahoo are sure to follow.

What Google has done is said that it is changing the name of Google Product Search (which used to be Froogle and a few other names) to Google Shopping. The name change make clear that this part of Google’s empire hasn’t exactly caught fire with consumers. But the real impact is changing it from a free model to a paid model.

“We are starting to transition Google Product Search in the U.S. to a purely commercial model built on Product Listing Ads. We believe that having a commercial relationship with merchants will encourage them to keep their product information fresh and up to date,” said Sameer Samat, Vice President of Product Management, Google Shopping. “Higher quality data—whether it’s accurate prices, the latest offers or product availability—should mean better shopping results for users, which in turn should create higher quality traffic for merchants.”

The big-picture question is whether this move will impact the main Google search results. If someone searches for refrigerator or lawn-mower or sofa, will the paid listings from Google Shopping (which have always been included in the main Google search) push down much larger retailers that didn’t happen to pay for a Google Shopping listing?

SearchEngineLand Editor-in-Chief Danny Sullivan made an excellent point when he dug into Google’s 2004 IPO and reminded us of what Google had to say about paid search, specifically involving merchant listings: “Because we do not charge merchants for inclusion in Froogle, our users can browse product categories or conduct product searches with confidence that the results we provide are relevant and unbiased.”

Fully agree, Mr. Google From 2004.

Michael Saracino, Eddie Bauer’s Digital Marketing Director, said his people have yet to start serious discussions with Google, so it’s hard to know where the chain will end up. “We’ll have to evaluate our approach to how we continue to use that program and what the level of optimization should be, on a paid basis. It has to be evaluated against other paid programs now,” he said. “Google product search shows up in both places, and it’s more important to be in the main search. We’re going to want to show up for those results. For us, it may be that if the ROI is there, it may be necessary to continue to run. Or it may be something that we don’t want to do.”

Predicting what Google will ultimately do is almost impossible.


advertisement

Comments are closed.

Newsletters

StorefrontBacktalk delivers the latest retail technology news & analysis. Join more than 60,000 retail IT leaders who subscribe to our free weekly email. Sign up today!
advertisement

Most Recent Comments

Why Did Gonzales Hackers Like European Cards So Much Better?

I am still unclear about the core point here-- why higher value of European cards. Supply and demand, yes, makes sense. But the fact that the cards were chip and pin (EMV) should make them less valuable because that demonstrably reduces the ability to use them fraudulently. Did the author mean that the chip and pin cards could be used in a country where EMV is not implemented--the US--and this mis-match make it easier to us them since the issuing banks may not have as robust anti-fraud controls as non-EMV banks because they assumed EMV would do the fraud prevention for them Read more...
Two possible reasons that I can think of and have seen in the past - 1) Cards issued by European banks when used online cross border don't usually support AVS checks. So, when a European card is used with a billing address that's in the US, an ecom merchant wouldn't necessarily know that the shipping zip code doesn't match the billing code. 2) Also, in offline chip countries the card determines whether or not a transaction is approved, not the issuer. In my experience, European issuers haven't developed the same checks on authorization requests as US issuers. So, these cards might be more valuable because they are more likely to get approved. Read more...
A smart card slot in terminals doesn't mean there is a reader or that the reader is activated. Then, activated reader or not, the U.S. processors don't have apps certified or ready to load into those terminals to accept and process smart card transactions just yet. Don't get your card(t) before the terminal (horse). Read more...
The marketplace does speak. More fraud capacity translates to higher value for the stolen data. Because nearly 100% of all US transactions are authorized online in real time, we have less fraud regardless of whether the card is Magstripe only or chip and PIn. Hence, $10 prices for US cards vs $25 for the European counterparts. Read more...
@David True. The European cards have both an EMV chip AND a mag stripe. Europeans may generally use the chip for their transactions, but the insecure stripe remains vulnerable to skimming, whether it be from a false front on an ATM or a dishonest waiter with a handheld skimmer. If their stripe is skimmed, the track data can still be cloned and used fraudulently in the United States. If European banks only detect fraud from 9-5 GMT, that might explain why American criminals prefer them over American bank issued cards, who have fraud detection in place 24x7. Read more...

StorefrontBacktalk
Our apologies. Due to legal and security copyright issues, we can't facilitate the printing of Premium Content. If you absolutely need a hard copy, please contact customer service.