advertisement
advertisement

ExxonMobil Web Map App Begs The Question: Why Not Mobile?

Written by Evan Schuman and Fred J. Aun
May 7th, 2009

ExxonMobil on Monday (May 4) proudly rolled out new Web mapping capabilities, which will feature improved turn-by-turn directions to stations with specific services including convenience stores, service bays, diesel fuel, ATMs and car washes. But the irony is that of all retail applications, none more than gas stations could benefit from a little PDA magic.

Is Mobil afraid of Mobile? Is not offering an on-the-road version of a find-me-a-gas-station-quick application an example of E-Commerce fuelishness? (No more. I promise.)

To be clear, the efforts of the petro chain are to be applauded as much attention to detail was clearly performed here, with Google mapping-powered gas station details displayed including whether a station accepts Speedpass, sells propane, has service bays, an ATM and a car wash and even whether it sells nachos, eggs or a cappuccino.

“Customers can easily plan their driving route which will identify all of the Exxon and Mobil branded stations along the way,” said an ExxonMobil statement. “Additional enhancements include turn-by-turn driving directions and the ability to find services you need, such as a convenience store, service bays, diesel fuel, ATMs, or a car wash.”

But is that the kind of info someone will search for at their desk? That seems less a mouseclick and more a steering wheel flick.

Granted, a desktop app is a lot easier to create, but isn’t that the old joke about the man who sees another looking carefully near the base of a lamppost? The man asks the searcher what he’s seeking and he says it’s his carkeys. Where did you lose them?, the man asks and he’s told: “Way over there, by that big Oak tree.”

Confused, the good Samaritan asks, “If you lost your keys way over there, why the heck are you looking here?” Replied the keyless ExxonMobile E-Commerce developer: “Because the light’s better over here.”


advertisement

Comments are closed.

Newsletters

StorefrontBacktalk delivers the latest retail technology news & analysis. Join more than 60,000 retail IT leaders who subscribe to our free weekly email. Sign up today!
advertisement

Most Recent Comments

Why Did Gonzales Hackers Like European Cards So Much Better?

I am still unclear about the core point here-- why higher value of European cards. Supply and demand, yes, makes sense. But the fact that the cards were chip and pin (EMV) should make them less valuable because that demonstrably reduces the ability to use them fraudulently. Did the author mean that the chip and pin cards could be used in a country where EMV is not implemented--the US--and this mis-match make it easier to us them since the issuing banks may not have as robust anti-fraud controls as non-EMV banks because they assumed EMV would do the fraud prevention for them Read more...
Two possible reasons that I can think of and have seen in the past - 1) Cards issued by European banks when used online cross border don't usually support AVS checks. So, when a European card is used with a billing address that's in the US, an ecom merchant wouldn't necessarily know that the shipping zip code doesn't match the billing code. 2) Also, in offline chip countries the card determines whether or not a transaction is approved, not the issuer. In my experience, European issuers haven't developed the same checks on authorization requests as US issuers. So, these cards might be more valuable because they are more likely to get approved. Read more...
A smart card slot in terminals doesn't mean there is a reader or that the reader is activated. Then, activated reader or not, the U.S. processors don't have apps certified or ready to load into those terminals to accept and process smart card transactions just yet. Don't get your card(t) before the terminal (horse). Read more...
The marketplace does speak. More fraud capacity translates to higher value for the stolen data. Because nearly 100% of all US transactions are authorized online in real time, we have less fraud regardless of whether the card is Magstripe only or chip and PIn. Hence, $10 prices for US cards vs $25 for the European counterparts. Read more...
@David True. The European cards have both an EMV chip AND a mag stripe. Europeans may generally use the chip for their transactions, but the insecure stripe remains vulnerable to skimming, whether it be from a false front on an ATM or a dishonest waiter with a handheld skimmer. If their stripe is skimmed, the track data can still be cloned and used fraudulently in the United States. If European banks only detect fraud from 9-5 GMT, that might explain why American criminals prefer them over American bank issued cards, who have fraud detection in place 24x7. Read more...

StorefrontBacktalk
Our apologies. Due to legal and security copyright issues, we can't facilitate the printing of Premium Content. If you absolutely need a hard copy, please contact customer service.