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HomeDepot’s Self-Checkout Systems May Fall Victim To Housing Market Softness

Written by Evan Schuman
November 13th, 2006

Is Lowe’s taking advantage of HomeDepot’s customer service woes? The HomeDepot had much of its plans to pour some $350 million over the next six months to boost its sagging customer ratings, which have now fallen below its smaller arch-rival, Lowe’s. But a New York Post report today said that housing market problems are making it difficult for HomeDepot to deliver.

On the likely chopping block? Those self-checkout stations and call boxes that were to allow customers to summon associates to wait on them, the Post reported. “If the macro-economic backdrops continues to worsen, it will be difficult for Home Depot to make good on its commitment to store investment,” said David Schick, an analyst with Stifel Nicolaus.

Posted in IT Strategy/Industry, Payment Systems
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