This is page 2 of:
Best Buy Kicks Visa Contactless Out Of The Building
Visa had heralded Best Buy’s initial acceptance of the contactless card and this is the latest threat to the wireless technology. Even some new converts to contactless—such as Home Depot and Subway and Sports Authority—are decidedly unenthusiastic about the deployment, often making the move only after a partner (typically a card brand) covers all costs and sometimes writes a check for more than all costs.
Contactless initially suffered from credible reports questioning its security, but industry changes to the contactless cards—most significantly the removal of some customer-identifying data that was being broadcast to anyone listening—made that less of an issue.
And contactless cards had initially—and, to a major extent, still have—accuracy issues, with frequent reports of double- and triple charges appearing on consumer bills.
But even setting those negatives aside, contactless has suffered most not from a series of negatives nearly as much as the absence of positives. In short, the reasons for consumers to use the cards have always been weak.
The cards were positioned as more convenient than magstripe, a claim that didn’t work well as the time needed to wave the card was not materially less than the time needed to swipe it. The RFID approach is much more efficient in an application such as EZpass—where cars barely need to slow down driving through toll booths—than in retail checkout.
The Best Buy move is critical, if for no other reason than it’s symbolism. (And, yes, Best Buy has been using contactless readers from Motorola’s Symbol group, but the symbolism reference was not an attempt at a bad play-on-words.)
Given the large number of retail sites that are not fond of the Visa signature restriction, this Best Buy move could give them political cover for also pulling out—or at least threatening to do so. And the fact that a major chain has actually pulled out might make Visa more willing to believe that others would do the same if major concessions aren’t offered.
January 6th, 2010 at 6:30 pm
Meh. None of my credit cards have pins. I always sign.
January 7th, 2010 at 3:11 pm
With market trends these days, everyone is moving towards contactless payment processing. However, key thing here to note is the proliferation of cellular phones and smart phones.
It won’t be long until we are all paying via our mobile payments account, and no longer carrying plastic. Just wave your phone in front of the reader, and it will be paid. Exciting things are in the works.
January 7th, 2010 at 6:25 pm
This article is very interesting. Of course, it brings up more questions than answers. Is Best Buy starting a trend? Will this impact Visa’s approach? What is Best Buy losing by turning off PayWave cards? What is Visa losing by not having contactless acceptance at Best Buy?Most importantly, I wonder what the long term effect will be. Will this move the needle either way?
January 8th, 2010 at 1:33 pm
Since these cards can be swiped, I think Visa has much more to lose in this battle than Best Buy.
June 3rd, 2011 at 2:35 pm
Amazing. You’d think Visa would have just dropped the fees for Bestbuy…or, rather, have given them some sort of marketing dollars to compensate. Also, why didnt BB reprogram the POS to prompt for PIN if contactless BIN range indicated it was a debit card?