advertisement
advertisement

Google’s NFC Move Thursday—with Walgreens, Macy’s, Subway, American Eagle—Goes Beyond Plastic

Written by Evan Schuman
May 25th, 2011

Several major retail chains—including Walgreens, Macy’s, American Eagle Outfitters, Toys R Us, RadioShack and Subway—have agreed to be guinea pigs for a Google Android near field communication (NFC) mobile-payment system, and the four will announce their effort Thursday (May 26). But the five-city trial will be really riding atop existing contactless-payment systems, specifically MasterCard’s PayPass terminals, so it’s not clear how much new ground this effort will break.

The key question: Why will consumers be more open to this Google NFC effort than they have been with contactless payment? Presumably, Google and the retailers will be smart enough to flood consumers in the selected cities—New York, San Francisco, Los Angeles, Chicago and Washington, D.C., according to Bloomberg—with seriously generous discount coupons to give them a compelling reason to change their buying behavior and try NFC. Among other players in the trial are Sprint Nextel, VeriFone and Vivotech, according to published reports.

With most trials like this, especially one involving Google and Android, there is likely to be a very short-term high level of consumer participation, given the excitement of using a new technology toy. But short-lived will be this factor of newness. (Please shoot me if I say “coolness.” If I try saying “hipness,” a stoning may be more apropos.)

To avoid the unhappy current state of contactless payment, Google must put in place permanent incentives. As a practical matter, card-swiping is not significantly less convenient than waving and it has fewer perceived security hiccups.

Fortunately for Google, it’s going to be getting a lot of help. Now that Google has made its introduction, Apple will quickly jump into the battle. ISIS, of the Verizon, AT&T and (maybe) T-Mobile genre, is also still out there. That effort, though, has been finding it almost impossible to stay relevant.

Some have argued that the trick of making NFC work will not be in a strengths/weaknesses battle with rectangular pieces of plastic, but in the power of the mobile phone to be comprehensive. In other words, if the mobile device truly gets to the point where it can handle all payment and other functions—where no leather wallet is needed at all, where the ubiquitous mobile truly does have everything the consumer wants—then the payment card will go away and mobile payments will reign supreme.

When that happens, NFC will be the obvious choice for broadcast efforts. The battle will then move away from cards to approaches, such as the ones Square is pushing. Square’s efforts are very much mobile, leveraging geolocation and text messaging, but they don’t involve wireless payment. The payment transactions are handled back at headquarters, relieving the consumer of waiving or swiping and relieving—potentially—the retailer of PCI headaches.


advertisement

Comments are closed.

Newsletters

StorefrontBacktalk delivers the latest retail technology news & analysis. Join more than 60,000 retail IT leaders who subscribe to our free weekly email. Sign up today!
advertisement

Most Recent Comments

Why Did Gonzales Hackers Like European Cards So Much Better?

I am still unclear about the core point here-- why higher value of European cards. Supply and demand, yes, makes sense. But the fact that the cards were chip and pin (EMV) should make them less valuable because that demonstrably reduces the ability to use them fraudulently. Did the author mean that the chip and pin cards could be used in a country where EMV is not implemented--the US--and this mis-match make it easier to us them since the issuing banks may not have as robust anti-fraud controls as non-EMV banks because they assumed EMV would do the fraud prevention for them Read more...
Two possible reasons that I can think of and have seen in the past - 1) Cards issued by European banks when used online cross border don't usually support AVS checks. So, when a European card is used with a billing address that's in the US, an ecom merchant wouldn't necessarily know that the shipping zip code doesn't match the billing code. 2) Also, in offline chip countries the card determines whether or not a transaction is approved, not the issuer. In my experience, European issuers haven't developed the same checks on authorization requests as US issuers. So, these cards might be more valuable because they are more likely to get approved. Read more...
A smart card slot in terminals doesn't mean there is a reader or that the reader is activated. Then, activated reader or not, the U.S. processors don't have apps certified or ready to load into those terminals to accept and process smart card transactions just yet. Don't get your card(t) before the terminal (horse). Read more...
The marketplace does speak. More fraud capacity translates to higher value for the stolen data. Because nearly 100% of all US transactions are authorized online in real time, we have less fraud regardless of whether the card is Magstripe only or chip and PIn. Hence, $10 prices for US cards vs $25 for the European counterparts. Read more...
@David True. The European cards have both an EMV chip AND a mag stripe. Europeans may generally use the chip for their transactions, but the insecure stripe remains vulnerable to skimming, whether it be from a false front on an ATM or a dishonest waiter with a handheld skimmer. If their stripe is skimmed, the track data can still be cloned and used fraudulently in the United States. If European banks only detect fraud from 9-5 GMT, that might explain why American criminals prefer them over American bank issued cards, who have fraud detection in place 24x7. Read more...

StorefrontBacktalk
Our apologies. Due to legal and security copyright issues, we can't facilitate the printing of Premium Content. If you absolutely need a hard copy, please contact customer service.