Evan Schuman's StorefrontBacktalk

In a move that is expected to slash one kind of retail installation project from nine months to three, a National Retail Federation division has unveiled the initial public release of its IXRetail Time Punch XML schema.

The division—The Association for Retail Technology Standards, or ARTS—also introduced Customer 2.0, which is intended to aid the exchange of customer data among applications in order to simplify integration of new applications such as loyalty programs into existing IT infrastructures. Read more...

By late 2004, many large retailers were "ill-prepared" to handle the likely flood of data expected from RFID implementations, and many hadn't even mastered their current bar-code systems, according to a report from analyst firm VDC (Venture Development Corp.). "OK, we've now got most of our suppliers finally on board with automatic identification and data capture technologies via bar codes. Sure, let's throw RFID at them, too," said Mike Liard, RFID research program director at VDC. "You've got to address Problem A before you start addressing Problems B, C and D." Read more...

Best Buy is a great example of a company that brilliantly deploys technology—but then drops the ball in communicating.

As the holiday season approached, we had good news and bad news on the major retail multichannel front. The good news was that some retailers were getting a lot better at handling the technology. The bad news was that their employees often didn't know about it, making the advantages moot. Read more...

Although it is almost universally accepted that a truly integrated multichannel retail approach is the ideal, few retailers have been able to get anywhere close, reports a recent Aberdeen Group research report.
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While many retailers are struggling to make multichannel operations work at all, Best Buy is taking a leadership position in making the retailer a single brand with multiple points of access.

But Best Buy is an almost perfect example of the difficulties in making all channels appear as one to the customer, as it excels in certain areas while sending mixed messages in others.Read more...

It's only fitting that the largest retailer should have the world's largest database, but at more than one-half a petabyte, that's a lot of information, even for Wal-Mart.

The vendor that is supporting those many bytes of data—NCR's Teradata division—begged for the extraordinary permission from the normally secretive Wal-Mart to announce this achievement to make a point: It is arguing that its systems can scale without hiccups even at an extreme number. Read more...

Leveraging the deep retail installed base of Teradata, SeeCommerce and Teradata announced on Monday an integrated package focusing on one of retail's most troubling issues: out-of-stocks. Read more...

When America Online announced its yawn-oriented shopping portal ("Gee," asked executives from Microsoft and Yahoo simultaneously, "why didn't we think of that? Oh yeah. We did."), it renewed the perennial offline/online e-commerce debate. Since shortly after the Web came into being and browsers became graphical, the Web was without form, and void and darkness were upon the face of the browser. And Andreessen said, "Let there be commerce." And Barksdale saw the commerce and that it was good. And Barksdale divided the online from the offline. Read more...

In the clothing business, selling a suit that doesn't fit a customer makes little sense, even if it's highly profitable. The same can be said for retail e-commerce strategies: There is no such thing as a one-size-fits-all Web site. Casual Male, with more than 533 stores in the United States and Puerto Rico, dominates the "big and tall men" apparel niche, which it identifies as a $6 billion market. Read more...

When Microsoft Corp. unveiled its embedded operating system for retailers, it stressed the mini-OS' plug-and-play capability. But one key motivation for the company might have been the fear that retailers were considering upgrading without Microsoft. Late 2004 had retailers at a key IT management point, with aging POS (point of sale) systems pressuring them to upgrade, but many standard upgrade paths unappealing. This drove some retailers to consider Linux. Read more...

Frustrated by what some see as IT executives hoarding CRM information, retail store managers are starting to do an end run around corporate with their own customer-information-gathering systems.

One result of this retail technology revolt are smart store kiosks, which today do a lot more than display electronic brochures.Read more...

In an attempt to fend off retail moves from SAP AG, PeopleSoft Inc. and JDA Software Group Inc. announced an alliance that they said better serves retailers. Under the deal, the companies will integrate PeopleSoft's Enterprise Financial Management with JDA's Portfolio Merchandise Management. The move followed PeopleSoft's alliance with IBM. Read more...

An oft-heard complaint about retail CRM programs is that they are a waste of money when—as happens frequently—the retailer never uses them to connect with customers or even uses individualized information at all. The naysayers who said privacy resistance could backfire were given a lot of ammunition when $40 billion grocery giant Albertsons was sued for trying to make money off of those CRM names. Read more...

A dairy truck driver pulls up to a 7-Eleven convenience store and is preparing to deliver crates of milk when the store manager greets him.

"Hold on a moment," the manager says, as he looks at an RFID readout on his PDA. "These crates over here are bad." Read more...

Historically, the two most difficult technology decisions involve migration. Put simply: when to get into a technology/platform and when to get out. A senior Best Buy executive gave a much needed reminder that while exit/entrance issues get all the headlines, it's the detail-ridden implementation/execution issues that usually decide success or failure. Read more...

Best Buy has gone public with its RFID plans, pledging to move all of its major suppliers to start delivering RFID-compliant tags for all product cases and pallets by Jan. 2, 2006. The deadline for those suppliers to support all product cases and pallets is May 2007.

But the $25 billion Fortune 100 retailer said this rollout was being done at a relatively relaxed pace. "This is going to be a 'go slow to go fast' move," said Bob Willett, executive vice president of operations for Best Buy. "We've barely got our feet in the water." Read more...

Linux penetration into retail isn't nearly as significant as commonly believed, according to a study from industry analyst firm Venture Development Corp. (VDC). "There's a lot of talk, a lot of news around Linux and a lot of hype," said Mike Liard, senior analyst at VDC and a co-author of the report. Read more...

In retail technology today, security is a chief concern, and CIOs are exploring any and all options—including a psychological approach for weeding out would-be thieves.

No issue generates as much concern—if not outright panic—as does security.Read more...

With PDAs and cell phones getting more advanced, one retail transaction vendor wants to turn those consumer gadgets into two-way, advertisement-friendly checkout devices.

A major roadblock for razor-thin-margin retailers adopting new checkout and loyalty programs is the cost of buying the many new pieces of hardware, plus the cost of integrating the software into legacy POS (point-of-sale) systems. Read more...

When Toys "Were" Us announced that it was going to abandon the toy business, the toy chain was widely seen as another victim of Wal-Mart. But the truth is, the move stemmed from the company's own inability to use technology to get closer to customers.

The traditional fear of technology is that it replaces people and makes business transactions more impersonal. Anyone who has gotten locked into a battle of voice-mail prompts—furiously hitting "0" and "#" in a futile effort to break through to a person—understands the frustrations of automated responses. Read more...

Are retail IT execs too comfortable and timid to be effective? Are legacy systems so extensive, the fundamental infrastructure so adequate and the margins so tight that modernization is too much work and too risky? Those decidedly uncomfortable questions were raised by the CIO of Discover Financial in an interview. Read more...

A large French electrical equipment supplier introduced a way for suppliers to more seamlessly integrate RFID capabilities into existing equipment, which could lessen the supplier burden and possibly accelerate and broaden RFID adoption. TCP Open, the approach unveiled by $9 billion Schneider Electric, allows a supplier's PLC (programmable logic controller) automation systems to communicate directly with various third-party TCP devices, including radio frequency tag readers, printers, bar-code readers and other PLCs. Read more...

What do you do if you're a struggling second-tier credit card company and your main advantage is offering lower prices to retailers? One approach is to position yourself as more convenient and more modern than your competitors and to focus on places that your rivals don't dominate. That's a big part of the strategy behind Discover Financial Services Inc.'s sudden embrace of biometric technology, according to CIO Diane Offereins. Read more...

A recent study by IHL Consulting Group indicates that self-checkout and other self-service systems generated almost $128 billion in sales last year, up about 80 percent over a year before. Projections are that these sales figures will continue to grow exponentially—up 73 percent this year and then a projected 88 percent next year.

Although the numbers are clearly rising quickly, self-checkout programs are by no means universally successful. Some retailers are enjoying huge success while others question whether it will ever work for them.Read more...

Self-service retail checkout systems are among the hottest growing technology segments, but the new devices are still in an experimental phase and suffer from the startup hiccups of any new technology.Read more...