Evan Schuman's StorefrontBacktalk

The researchers predict the U.S. digital signage market — including hardware, software, installation, and maintenance — will grow by about 33 percent this year. "This report was done in the fourth quarter of 2008," noted ABI Research analyst Zippy Aima. "At that time, the economy was not in as dire straits as it is now. We might have to revisit some of the numbers, but despite that fact, we are seeing very promising growth."Read more...

Surveys show the public's lack of enthusiasm for mobile device-based shopping held steady between late 2007 and late 2008. "Consistent from year to year, a little over one-half of all respondents are not interested in using their mobile phones to make purchases," ABI Senior Analyst Jeff Orr said. "Transaction security was cited by 71 percent of mobile phone users as a major concern preventing wider uptake."Read more...

As GuestView PCI Columnist David Taylor points out, data security is mostly about FUD. The more you scare people about unknown risks (of breaches, fraud, data loss), the more they tend to spend to guard against these risks. But given the high level of fear that already exists in the SME environment about going out of business, even the loudest and most well justified pitches don't even make the radar screen.Read more...

Some of the state legislation doesn't even limit itself to dictating what retailers must do while operating in their states but are setting new rules protecting the residents of that state when they happen to be shopping out-of-state or online. Do they expect cashiers at Wal-Mart to ask what state a customer lives in and then, based on the answer, change the way they handle a credit card payment?Read more...

The few details that have been released raise more questions than they answer, but it also provides crucial clues as to what really happened.Read more...

Unfortunately, opines GuestView PCI Columnist David Taylor, it does not go nearly far enough.Read more...

Multiple federal units are investigating the Heartland data breach, company CFO Robert Baldwin told investors Tuesday (Feb. 25). Among them are the U.S. Department of Justice, the Federal Trade Commission and U.S. Treasury Department’s Office of the Comptroller of the Currency (OCC).

Although the specific details surrounding the breach are still unclear, it has now impacted more than 500 financial institutions, according to Bank Info Security, and resulted in at least three arrests of people accused of using some of the data taken. It’s not clear precisely what the Feds are investigating or whether they are even involved in the same probe. The SEC might be looking at early CEO stock sales while Justice could be looking to catch more suspects, and both Justice and OCC might be simply trying to better understand the relative security of payment systems today.…

According to TJX's earnings statement issued Wednesday (Feb. 25), the chain had set aside significantly more money than it ended up needing to deal with the 2006 breach, thereby allowing the company to reallocate cash for other purposes and add about $18 million to the year's net income.Read more...

The retailer initially suspected that one of its third-party payment card processors caused the problem. But in mid-January, company officials said no outside entities were to blame. Instead, they attributed the incidents to a problem with a gateway. The lack of new details makes determining precisely what happened difficult, especially when dealing with a phrase as vague as "formatting flaw" somewhere within the POS. What role did the high holiday rush traffic play? Was the system so overloaded that response times were too slow? Or was it more of a programming error, such as assuming that when more than X number of transactions are processed during any one-hour period, presume it's an attack and suspend authorizations?Read more...

But too often lost in the coercive relationship that drives PCI, argued GuestView PCI Columnist David Taylor, is the intent of the standards: fraud reduction. A few simple Google searches will confirm that the links between PCI compliance and fraud reduction are largely unexplored and unproven.Read more...

In a proof-of-concept experiment in Bangalore, Intel India is marrying RFID tags and POS with a CRM database where “frequent customers would have their preferences and favorites recorded.” Such a system could tout related products and flag new versions of that consumer’s preferred brands.

“This system is designed to replace the current simplistic computer or other system that only provides billing and basic services,” said Sanat Rao, Marketing Director (Emerging Markets), Embedded and Communications Group, at Intel. “Our system, once implemented, allows the possibility of being operated as a kiosk and provides the information on inventory.”…

It’s been clear for a few weeks now that there has been another major credit card processor breach—above and beyond Heartland–lurking in the retail financial shadows. But the processor (along with co-conspirators Visa and MasterCard) has remained silent and, for the moment, unidentified. One report said that the breach appeared to be limited to “card not present” transactions, which certainly suggests an E-Commerce-only aspect.

StorefrontBacktalk has been in a quandary on this one for weeks, as it seemed pointless to run a story in which we couldn’t say who the processor was, how the breach happened, what the breach accessed or, well, pretty much anything else. But as more media outlets report that there has been another processor breach of some sort, staying silent started to seem ridiculous.…

To interpret motivation and real intent, sometimes a look at history can be useful. Do you remember another Facebook privacy incident back in December 2007? In that case, Facebook tried sharing—without permission—customers' purchases with people on their friends list. Is this a pattern? Is Facebook trying things, and if it's caught and there's a loud enough protest, the site pulls back? In short, is Facebook trying the permission versus forgiveness approach? Indeed, it seems to have tried both options. For a company that is trying to solidify a brand and build as much trust as possible, these tactical approaches seem odd.Read more...

No stunning revelation here, but the facial recognition included with several vendors’ laptops laptop vendors doesn’t work very well. Yes, it can be fooled by a photograph or other digital images. The latest details were revealed at the Black Hat security conference—tagline: Yes, You’re Every Bit As Doomed As You Thought—by a researcher at Bach Khoa Internetwork Security Centre, a Hanoi-based security firm.

To be fair, most vendors have marketed the face-recognition feature as a convenience, and they suggest using more robust security (such as almost anything else) to protect sensitive files. Also, the research said that it sometimes was a bit more complicated than showing an ordinary photo. For example, Toshiba systems forced the researcher “to move the images a bit to fool the technology because it looks for facial movement.” But if any retail IT folk are thinking of using this method as even a first-level security defense, they should probably rethink it.…

Given P&G's reputation for ROI worship, many assumed the company pulled the plug because RFID was failing the test. What is closer to the truth is that the test failed, not the technology. And to the extent that Wal-Mart was as much a player in this trial as P&G, it could also be said that the test didn't fail, the tester did.Read more...

The orders between the chain, the Federal Trade Commission (FTC) and the U.S. Department of Human Services followed a probe that found workers at the company's pharmacies tossed into open garbage dumpsters many items containing highly sensitive consumer medical information.Read more...

It was the second regulation imposition delay by the state Office of Consumer Affairs and Business Regulation (OCABR) in three months. The tough new rules, announced in September 2008, were originally scheduled to take effect Jan. 1, 2009. Read more...

The payment application data security standards (PA-DSS) are actually tougher in some respects than PCI DSS. As a result, some ERP vendors and users of packaged enterprise applications are considering tokenization as a strategy to modularize and centralize all payment processing by these applications. It's either that or partner with payment processing specialists (which provide payment processing functionality) to remove the overall ERP software from PCI scope.Read more...

Even though no retailers were involved in that particular incident, the implications of this attack technique must be thought through. What the thieves did was to take the fundamental security of time and flip it around.Read more...

What made this case interesting is that the suspects are accused of having tried a new twist to credit card fraud. Typically, fraudsters take stolen credit card numbers and create bogus documents by stamping out the cards from plastic. In this case, the suspects didn't have to create bogus credit cards at all. It also meant that they weren't required to show any identification when using the gift cards.Read more...

The statement said the "attacker methodology" was to identify sites that seem vulnerable to SQL injection and that the attackers "appear to target MSSQL only." (How nice. The cyber thieves run Microsoft-only shops. Redmond would be proud.)Read more...

But GuestView PCI Columnist David Taylor says that the rules can be different for "targets" and "non-targets." And he clues us in on what those differences are.Read more...

Some 13.3 percent of respondents say 18 to 24 months, and only 6.7 percent assume it will take "more than 24 months." The respondents who "do not know" account for the remaining 18.3 percent. Those are some very sobering numbers. Do IT managers truly believe these goals, or have they convinced themselves to believe? Or were they forced to say what they really need to get their CFOs' spending authorization and now need to be consistent?Read more...

Regardless of what Best Buy ends up doing, in today's rock-bottom economy, with its mergers and bankruptcies, the retail concept of data ownership is getting quite a workout. For example, CompUSA closed its doors but has now reemerged in a very different form in Florida. And there's no telling where the petabytes (exabytes?) of customer information now controlled by Circuit City will wind up. From a privacy perspective, there are even scarier possibilities than someone's music or computer purchases falling into the wrong hands.Read more...